SHIPPING TERMS
From dispatch to delivery of the shipment usually takes up to 2-4 working days for orders to be delivered within Delhi NCR region, and up to 7-10 Days in other regions across India (at the maximum). However, due to unforeseen circumstances, it may take a longer time than what it takes usually.
If by any reason your shipment is taking longer than usual, you can contact our logistics team from Morning 10:00 am to 08:00 pm in evening and we will be happy to assist you.
Once you place the order, you will be notified with the placement of order. Day, date and time of dispatching the order and the delivery of the order. So, we suggest you check your email or your inbox from time to time.
We, under any circumstances, don’t entertain or accept any cancellation once we dispatch the order from our side from our fulfilment centre.
The time of placing the order to its shipment is 7-10 business days from the time of placing the order. We always make sure that we deliver all the products in good condition and as fast as possible.
For further enquiry or queries, drop an Email to us at [email protected]
RETURN POLICY
RETURNS
Our policy lasts 7 days. You would be eligible for a partial/full refund within 7 days of the purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note that for the return to be eligible the following process has to be followed;
RETURN PROCESS
1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at [email protected] with a video of the unpacking of the product delivered to you, please note that no return/refund shall be provided in case there is no video evidence of damage in transit.
2. Please send us a Video of the unpackaging, and one of the damaged part and one of the entire product for us to ascertain the reason for return. You can send us the images to [email protected] from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, you will have to ship it back to our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: S 42 Greater Kailash II , New Delhi – 110048. India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.